F.A.Q Background Screening Questions & Answers
After we sign-up, how does my agency or organization go about implementing the NCSI | SSCI National Screening Program?
A member of our support team will assist with all authorized individuals to establish the account. NCSI | SSCI will analyze each client’s needs and determine how the client will benefit the most when implementing the National Screening Program. A customized consent form and online screening system, as well as a disqualification letter template will be designed by NCSI | SSCI within 24 hours. NCSI | SSCI will also work with you to establish or critique your current background screening policy to make sure it meets national standards.
What is the turnaround time?
The preferred package results are returned on an average of 3 -5 business days. There are exceptions that can occur and delay individual results. (i.e., clerk searches, archived cases, extensive criminal histories, etc.) These cases are rare and will not significantly impact average turnaround time.
Why do you need my SSN?
The social security number is used during the search to confirm the registrant's identity, determine the proper jurisdiction based on registrant's address history and aid in the identification of criminal records.
Why is data verification necessary?
Often registrants provide incorrect data either intentionally or in error. In order to provide you with the most accurate results we strongly recommend that you verify data directly with the registrant.
How do I know if verification is requested?
If you use the online data management system, you must view your Status page for all pending requests. If verification is required, the Status report will indicate the verification data needed. If you do not utilize the online data management system, you will receive a Status report via email at the close of business identifying all pending registrants and any data verification requested.
How do I send you the corrected data?
Please feel free to call our office (866-996-7412) or email the verified information to Sales@ssci2000.com.
Online Data Management System (ODMS) Questions & Answers
Does NCSI | SSCI train and educate all clients prior to startup before launching their customized online data management system (ODMS)?
NCSI | SSCI will provide online training sessions for all authorized users that will cover all aspects of the ODMS. After your system has been activated, the users will have access to continued training at no additional cost.
Where do I go to login to my agency or organization website?
NCSI | SSCI clients can access their accounts via the Client Login button, located on the upper right corner of the NCSI | SSCI website.
How do I request a screening when logged into my online data management system?
Once you have logged into your online data management system Home page, click the “Request” tab at the top of the page. This will open the request page and you will enter the registrant's information into the fields that are required.
How do I check on any relevant information regarding all screening requests?
When logged into your online data management system Home page, click the “Status” tab at the top of the page. Once on the status page, you will be able to sort by date of request, requestor, reference, and completion date. The status page is refreshed every 30 minutes.
Why does my status show “Completed” but I cannot view the report?
When your status page shows “Completed” next to a registrant's name, this means that the courts have completed their research and we are now finalizing the results in our office. Once the report has been fully completed and ready to view, you will receive an email notification and the status will change to “completed-report sent”.
How do I view results on my ODMS?
When logged into your online data management system Home page, click the “Results” tab at the top of the page. You must have the authorization to view results or you will be denied access to the information when clicking the results tab.
My results are finalized and have been sent to the website, but I cannot view the report. What am I doing wrong?
Make sure that your pop-up blocker is turned off. Once you have the pop-up blocker off, please log back in to your account and click “view” to open the report.
Billing Questions & Answers
How often am I invoiced?
The frequency of the invoice depends on what is most convenient for your organization. We have the ability to invoice after each background screening batch is received or for customers with higher volumes, we can prepare an invoice on a monthly basis.
How will I receive my invoice?
Based on your preference, the invoice can be emailed or sent through the US Mail. This preference can be determined during the account set-up phase.
Why do I receive my invoice before I get the results of the background screening?
Sometimes you will receive your invoice first because of when the invoice is prepared. Once the background screening is in process, the invoice is created and sent out. The background screening may not be complete until later, depending on the amount of investigation that is required. You are not expected to pay for the screening(s) until you receive the results.
What payment method can be used to settle my account?
Your account can be settled by check or, if you prefer, we accept VISA/MC. To pay by credit card, please call our office and provide the information to someone in our Accounting Department. The payment will be processed and a receipt will be emailed to you for your records.
What if my organization requires a Purchase Order?
We can include a PO # on the invoice for your convenience.
Who can I contact if I have questions about my invoice?
Please contact our accounting department and we will be glad to assist you with any questions or concerns you have regarding your invoice.